Poshmark Stealth Cancellation Policy Change Leads To Seller Restrictions Without Warning
Poshmark has made a stealth edit to their seller policy with new wording explicitly prohibiting cancellations, with sellers blindsided by enforcement actions restricting their accounts with no notice or warning about the new policy.
Previously, Poshmark's seller policy page simply said this about fulfillment:
Order Fulfillment
Once a Buyer accepts your offer, you accept a Buyer’s offer, or an auction is successfully completed, you must fulfill the sale. Sellers must use Poshmark’s provided shipping labels when fulfilling orders.
But looking at that page today, December 11, 2025, that section now says:
Order Fulfillment
Once a Buyer purchases an item from you, accepts your offer, you accept a Buyer’s offer, or an auction is successfully completed, you are required to fulfill the sale. Sellers must use Poshmark’s provided shipping labels when shipping all orders.Timely shipping is essential to maintaining trust within the Poshmark community. Repeated unshipped or cancelled orders will negatively affect your standing as a seller.
Sellers who repeatedly cancel or fail to ship orders may face temporary account restrictions. Continued violations may result in permanent account suspension.
Poshmark does not show an updated date on this page, so it's not entirely clear when the changes were made - but the Internet Archive Wayback Machine shows the page still had the old language at least as recently as August 2025.
It's likely the change was made much more recently than that, August 11th is just the last time the page was archived.
Alarmingly, Poshmark does not appear to have put out any proactive notice about these policy changes either in the company blog, email or app news feed - instead it seems they've skipped straight to enforcing the new policy on sellers who have been caught completely unaware.
Reseller and YouTuber Nikki Buys posted a video about the issue today after being contacted by multiple sellers whose accounts were restricted or suspended due to too many cancellations with no warning and a confusing appeal process that isn't guaranteed to be successful.
Many competing marketplaces have similar policies and will take enforcement action against sellers who cancel too many orders, which is understandable from the perspective of wanting to avoid negative experiences that may chase buyers away.
But as Nikki points out, for many years Poshmark has been the exception to that general rule and considered an easier place for new sellers to get started for that reason, so changing the policy without an announcement and then taking enforcement action without warning is a bit of a rug pull.
This new policy is particularly problematic when taken in conjunction with the Excessive Listing Removal policy which went effect in May 2025.
Liz Morton
The Excessive Listing Removal policy penalizes sellers from deleting, removing, or making as "not for sale" items which have been listed on the platform for less than 60 days, with too many removals also risking account restriction or suspension.
That puts sellers who cross-list items on multiple marketplaces in an almost impossible Catch 22 scenario - if an item they have listed on Poshmark is sold on another site, the seller has to either remove the item from Poshmark (risking a penalty for Excessive Removal) or if they don't immediately remove it, they risk making a sale on Poshmark for an item they no longer have (risking a penalty for cancellation).
Many of these changes have made sellers believe Poshmark is intentionally taking steps to make cross-posting more difficult and/or risky for sellers, with the possible eventual goal of prohibiting the practice completely.
Other recent developments like the removal and then re-instatement of the Bulk Sharing tool and a massive deleted listing fiasco have sellers concerned that Poshmark might soon crack down further on the use of third party tools.
In fact, Poshmark's community guidelines have long forbidden the use of "unauthorized" automation, stating:
While Poshers are welcome to recruit human helpers, we don’t allow Poshers to use unauthorized programs or other forms of automation to participate on Poshmark. This includes, but is not limited to, deleting and reposting content, liking, sharing, following, and unfollowing.
It's entirely possible Poshmark may begin to enforce that guideline more strictly - and if so, re-enabling the official bulk sharing tool may be one way to try to take a bit of the sting out of any future crackdown on third party apps being used for that purpose.
Again, while it may be understandable why Poshmark might be looking to make these kinds of changes, the lack of communication and conflicting policies that trap sellers in no win scenarios is absolutely inexcusable.
Continuing down this path risks severely damaging trust in the platform at a time when seller morale has already taken a huge hit from a flurry of confusing updates as well as Poshmark beginning to compete directly against seller-hosted Posh Live shows.
Liz Morton
What do you think of Poshmark's new cancellation policy for sellers and did you receive any emails or announcements from the platform about this update? Let us know in the comments below!
