eBay Item View Count Glitch Strikes Again
eBay sellers are once again reporting problems with item view counts shown in Seller Hub, flooding the eBay community forum with reports.
Ebay item views have disappeared suddenly.
As of today the views on my listings have changed or completely disappeared. On some listings I have watchers but no views.
The listings are new, just in the last couple of days. I had views within a few hours, but now the views are zero. I was wondering if anyone else is having this problem. Thanks.
My Listing Views Are All Frozen At 0
September 18 2025 - my views are frozen at 0. The views that were visible yesterday and the day before now all show 0.
Views in last 30 days showing 0 on Active Listing Page
Good morning, for the last couple days the column titled Views (30 days) has been showing 0.
This appears to be a problem because the item(s) show watchers (how can there be a watcher or watchers yet 0 views) and if you click the 0 (the number in the views column) to see the Listing traffic history, the graph shows there have been views, organic & promoted. Something appears to be not working here, thanks for checking this out.
Sudden drop in views to 0 on all my listings
I still see the impressions in my seller account. The watchers are also still there. But suddenly the views on all my listings have gone down to 0, In the last couple of hours. Is anyone else experiencing the same issue or has any suggestions that can help me?
This appears to be a global issue as there are also reports from UK, Canada, Germany, and Australia.
eBay has not yet acknowledged the issue or provided a timeline for a fix and as usual, the eBay systems status page shows no outages or disruptions despite reporting flooding eBay's community forums and social media pages.
This is just the latest in a long line of far too frequent business-impacting technical issues that continue to plague the site.
Back in 2019, eBay and then CEO Devin Wenig faced activist investor pressure from Elliott Management calling for changes at the company, with constant site glitches and technical misexecution called out explicitly as one of the major problems with the platform.
Over 6 years later, it's shocking just how much of Elliott's "Enhancing eBay" plan still rings true today.
Wenig infamously said at eBay Open 2018 that technical glitches are unacceptable and really pissed him off.
eBay has since removed the video they had posted on YouTube of the eBay Open 2018 Q&A segment, but the interviewer asked:
There've been a lot of site glitches recently on eBay. What are you guys doing to get rid of them?
And Wenig responded:
Here's the simple answer - unacceptable, unacceptable. And we're making a lot of changes. When you make changes there are times that things happen but that's not an excuse and it's not ok with me and this summer in particular there have been a number of issues that directly impacted sellers like people not being able to see their view counts and a few other things and it's just not ok.
I'm extremely proud of a lot of things we've done, I'm not proud of that and in fact I hold my team accountable and it's not important, it's an internal matter but, we made changes to people and teams because shipping product that isn't ready is not ok. It's not ok with me and it's not ok with my team.
So the short answer is it's not like we don't get it. We are making a lot of changes and I want to make those changes, we need to make those changes, but making changes and then having to back up and fix things is not cool and I totally get it. Most of the issues from this summer have now been remedied but I was pissed off.
Mazen Rawashdeh was Chief Infrastructure and Architecture Officer at the time, but somehow managed to escape the wrath of a "pissed off" Wenig and was promoted to Chief Technology Officer, a title he still retains today despite the fact the site continues to experience far too many "glitches."
In fact, this exact same glitch has occurred multiple times in the last few years.
Liz Morton
Sellers impacted by this latest technical snafu can report the problem to eBay by clicking the question mark icon in the lower right of the page in the desktop experience or shaking their phone while using the eBay app.
Stay tuned for updates in this developing story.
