Value Added Resource Week In Review 6-16-24

Liz Morton
Liz Morton


Welcome to the Value Added Resource ecommerce news week in review!

eBay News

eBay CEO Jamie Iannone has publicly shrugged off competition from Temu and Shein while quietly growing sales from China in the last year - are cheap Chinese shopping apps more of a threat than eBay would like to admit?

eBay Quietly Grows China Sales As CEO Downplays Temu Competition
eBay CEO Jamie Iannone downplays Temu competition while quietly growing sales from China - are cheap Chinese apps a threat to eBay GMV forecasts?

It's official - eBay has announced Venmo is now an available payment option for US buyers at checkout.

eBay Adds Venmo To Available Payment Options For Buyers
eBay tests allowing Venmo as a payment option for some purchases as they look to enhance the payments experiences for both buyers and sellers.

The eBay For Business Facebook page is shutting down, with sellers directed to main profile for support instead. Should shareholders be concerned that eBay continues driving users to a competing marketplace instead of their own community forums?

eBay For Business Facebook Page Shuts Down, Redirects To Main eBay Profile
eBay For Business seller support Facebook page shuts down, users directed to main profile instead as eBay looks to consolidate customer service.

Recent changes eBay has made to its Product Research offering (formerly known as Terapeak) are raising questions and concerns about transparency and reliability of data provided to sellers on the platform.

eBay Product & Price Research Changes Raise Concerns About Transparency & Relevancy
Recent changes to eBay Product & Price Research tools are raising questions about transparency & relevancy of data shown to sellers on the site.

eBay has announced changes to their Express Payout offering, promising it will make the process "simpler" while glossing over the fact they are also making it more expensive for some sellers.

eBay Says It’s Making Express Payout Simpler, But Watch Out- It May Be More Expensive Too
eBay is making changes to Express Payout offering, promising the process will be simpler while downplaying increased expense for some sellers.

Sellers report trouble getting through to eBay customer support and being sent around in AI automated circles due to apparent call "routing issues."

eBay Support Snafu Sends Sellers In Automated AI Circles
eBay sellers report trouble getting through to customer support, being sent around in AI automated circles due to apparent call “routing issues”.

Other Ecommerce News

Mercari US is undertaking a significant mass layoff of ~45% of US full time employees after months of turmoil caused by major fee structure and business operations shake up.

Mercari US Undertakes Mass Layoff Months After Major Fee Structure Shakeup
Mercari US has undertaken a significant mass layoff, eliminating 45% of staff months after major fee structure & business operations shake up.

California and Georgia are working to expand marketplace verification requirements beyond the INFORM Consumers Act with new laws that would also apply to classified ad sites that facilitate transactions where payments are made off site.

Ecommerce Marketplaces Fight CA, GA Seller Verification Legislation
CA & GA seek to expand seller verification requirements beyond INFORM Act to also apply to classified ad sites where payments are made offline.

Amazon plans to fight Prime Subscription "dark patterns" case by arguing charges violate the First Amendment, saying the FTC definition of “dark patterns” is “vague and unworkable,” and that examples in complaint “constitute protected speech.”

FTC Takes Aim At Amazon Prime Subscription & Cancellation Practices
FTC alleges Amazon duped millions into Prime auto-renewal, intentionally complicated cancellation process.

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Week In Review

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Liz Morton is a seasoned ecommerce pro with 17 years of online marketplace sales experience, providing commentary, analysis & news about eBay, Etsy, Amazon, Shopify & more at Value Added Resource!

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