eBay Australia Introduces AI Responses To Messages From Buyers Related To Item Details & Shipping
UPDATE 8-11-25
eBay is apparently also testing AI responses for message in the US with sellers in the eBay community forum saying they're getting pop up "nudges" to try the new feature out.
Liz Morton
UPDATE 8-5-25
eBay has now expanded access to AI responses for message to all sellers in Australia. It's still voluntary, requiring sellers to actively opt in, and limited to topics relating to item details and shipping.
We’re excited to announce that AI Responses is now available for all sellers to opt in and start using. This new feature is designed to help you save time and improve efficiency by using AI to draft responses to buyer messages based on information from your listings and order details.
- Intelligent Assistance - Once you enable AI Responses, eBay.ai will suggest replies to common buyer questions—drawing only from your listing and order details. These AI-generated suggestions can help streamline your customer service and speed up your response times.
- Curated Topics -AI responses are only available for topics relating to item details and shipping, and avoids questions about pricing or offers
- Complete control -You remain in charge. AI-generated replies are never sent automatically. You’ll be able to review every suggestion and choose to ‘Use’ or ‘Dismiss’ each draft. If you choose to 'Use' you can edit any AI-generated message before sending it.
Get Started Today
AI Responses are now available directly in My eBay Messages for all sellers. Look out for a pop-up notification prompting you to enable the feature. You can opt in at any time and turn it off whenever you like.
Have you used eBay's AI Responses in messaging to answer buyer questions about item details and shipping? I'd love to hear about your experiences - leave a comment below or contact VAR!
eBay Australia has released their April 2025 Seller Update and the big news is sellers can now use AI to respond to buyer messages!
Once sellers enable AI Responses, buyers will receive answers to their questions in seconds as eBay.ai will automatically respond using information already available in the listing and order details.
Here's how eBay says it works:
Once the feature is available, you'll get a pop-up notification in My eBay Messages prompting you to enable it. Once you opt in, AI Responses will answer buyer questions on your behalf, only using information available in your listing and order details.
eBay.ai will only respond when it can deliver accurate, relevant answers, and will avoid answering questions about pricing or offers. You'll have full control and will be able to see which responses are being sent to buyers. The feature can be disabled anytime.
Intelligent Assistance
Available 24/7 to provide your buyers with quick responses using information solely from your listings and order detailsCarefully Crafted
Engages only when it can deliver relevant, accurate answers, and avoids questions about pricing or offersComplete Control
Respond directly to your buyers, leave feedback to improve future responses, or disable the feature anytime
The option to opt in or disable the feature is currently available only for select sellers, but eBay expects to progressively launch it to all sellers in Australia throughout April 2025 - stay tuned for updates!
The rest of the eBay Australia April 2025 update contains mostly previously announced features and changes including updated pre-owned clothing conditions, listing Q&As, streamlined business policies, safety standards for e-mobility devices, and new important requirements for Mexico.
Read the full update:
Would you trust eBay.AI to automatically respond to your buyers' messages? Let us know in the comments below!
