eBay Australia Restricts More Categories For Seller Refurbished

Liz Morton ~ Founder
Liz Morton ~ Founder


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eBay Australia has announced the expansion of the gated Seller Refurbished program to more categories including Video Game Consoles, Cell Phone Accessories, Speakers & Home Audio and Security Cameras.

Sellers who wish to use the Seller Refurbished condition will now have to be pre-approved and meet eBay's eligibility requirements. Sellers already listing in these categories may also have to change multi-sku variation listings into individual listings in some cases.

We’re expanding the Refurbished program into new categories
New categories are being added to the Refurbished program in 2022. If you list in these categories, and use Seller Refurbished item condition or condition-related and grade-related multi-SKU variants, your listings may be impacted while we expand the program. What’s changing? The Seller Refurbi…

New categories are being added to the Refurbished program in 2022. If you list in these categories, and use Seller Refurbished item condition or condition-related and grade-related multi-SKU variants, your listings may be impacted while we expand the program.

What's changing?

  • The Seller Refurbished item condition has been removed from the categories below:
  • Video Game Consoles (139971)
  • Cell Phone Accessories: Headsets (80077)
  • Home Speakers & Subwoofers (14990)
  • Headphones (112529)
  • Audio Docks & Mini Speakers (111694)
  • Security Cameras (48638)
  • IP & Smart Security Camera Systems (185053)
  • Smart Speakers (184435)

Condition-related and grade-related multi-SKU variants are no longer available as custom multi-SKU variant options in the categories below:

  • Video Game Consoles (139971)
  • Cell Phone Accessories | Headsets (80077)
  • Home Speakers & Subwoofers (14990)
  • Headphones (112529)
  • Audio Docks & Mini Speakers (111694)
  • Security Cameras (48638)
  • IP & Smart Security Camera Systems (185053)
  • Smart Speakers (184435)
  • Camera Drones (179697)
  • Camcorders (11724)
  • Lenses (3323)
  • Digital Cameras (31388)
  • Vacuum Cleaners (20614)
  • Espresso & Cappuccino Machines (38252)
  • Countertop Mixers (133701)
  • Fryers (185033)
  • Pressure Washers (50388)
  • Generators (33082)
  • Leaf Blowers & Vacuums (71273)
  • Chainsaws (42226)
  • String Trimmers (71277)
  • Snow Blowers (42230)
  • Power Tool Sets (177000)
  • Circular Saws (71307)

What you need to do

We understand this may be inconvenient, but we hope the addition of these categories to the program will better showcase your items and create a simpler and more reliable shopping experience for your customers.

  • Create any new listings for Seller Refurbished items in the "Used" item condition listing process.
  • Create a new listing for each condition variation (e.g. Grade A, Grade B, etc.) in the "Used" item condition.
  • The item’s condition will be required to be added in the item title and description instead.

How to get involved in Refurbished Program

  • Our Refurbished Program allows pre-qualified eBay sellers exclusive use of three refurbished item conditions (Excellent - Refurbished, Very Good - Refurbished and Good - Refurbished) on their listings
  • To qualify to list with the new item conditions, sellers must meet a strict set of requirements. eBay will review your inventory and account to ensure they meet the program requirements.
  • For more details, including eligibility requirements, eligible categories and how it works, please visit our Refurbished page.
  • To apply, please fill out the Refurbished Program Application or email refurbishedau@ebay.com

The eligibility criteria is pretty stiff, mandating all original accessories must be included as well as a 1 year seller-provided warranty

All items listed with the above item conditions must:

  • be fully functional and be inspected, cleaned and tested by the seller
  • be shipped in new or original packaging
  • include original or brand-new accessories
  • adhere to the applicable item condition description and requirements (see below)
  • include a 1-year seller provided warranty which is consistent with or in addition to the consumer guarantees available under the Australian Consumer Law

Service Requirements

All items listed with the above item conditions must offer:

  • 0-1 day handling time
  • free shipping, with an express shipping option
  • 30 day returns

Performance Requirements.

To be considered for listing with the above item conditions, sellers must meet the following performance metrics:

  • Buyer Feedback: >98.5%
  • Significantly Not As Described (SNAD): <2.5%
  • Stockout rate: <1.5%
  • Late delivery rate: <6%
  • Item Not Received (INR): <0.8%
  • Cases closed without seller resolution: <0.25%
  • Return Rate: <8%

*eBay may exempt sellers from one or more of the above requirements. Additional requirements, including contractual requirements, apply prior to final approval. Seller participation in the Refurbished Program is at eBay’s absolute discretion.

It's interesting that eBay has added a notice stating they may exempt sellers from any of those requirements at their absolute discretion.

My guess is with Australia being fairly strict about consumer protection regulations, they didn't want to risk another embarrassing situation like they had in the US when they partnered with Samsung on a Refurbished promotion that violated their written policies and the return terms promised to buyers.

eBay & Samsung Bend Rules In Certified Refurbished Promo
Samsung & eBay partner on refurbished promo, but only offer 14 day returns, not 30 days required by policies.
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