eBay community staff have confirmed this is a known issue that will be corrected in the next app update.
It is confirmed that this was a bug on the latest update and this will be fixed in the next update. Thank you for your patience.
eBay sellers report problems with sending offers to buyers through the eBay App, saying they are forced to select a percentage for the discount and can no longer choose a flat dollar amount instead.
What happened with sending a potential buyer a lower $$ amount , not a % off???
When I try to send offers now using the app, its trying to get me to send bulk offers as a certain percent off of my price. Even if I try to only send one offer on one item its only allowing me to put in a percent amount.
This is very frustrating because I like to send offers individually and will base my offer on how many views/watchers the item has and then take off an amount of the price of the item based on that. I don't want to have to try and calculate what percent that will be then go back and type in the percent off I want to send.
This change has made me send less offers because I will now wait until I can get to my computer in order to send offers the way I always have. I really hope this change isn't permanent or I can opt out somehow because I will be sending less offers throughout the day and only when I have access to my computer.
I went to go make offers on viable items tonight as I usually do, but the app is now forcing me to do percentages off instead of round dollar amounts. So if for example I have an item listed for $9 and I want to do an offer of $7, I legitimately can’t anymore, as I can only do like 22% to get to $6.93 or something.
This just feels like a really annoying change that makes it harder to make offers the way I usually do; is there some way around this seemingly forced system?
I agree this is nuts making you only do a percentage! I like the old way also just putting a flat rate and not a percentage, not sure why eBay keeps changing there formats, if it's not broken don't fix it!
I have just noticed this too. Only just this afternoon it was normal and literally a few hours later I have seen a few items eligible to send offers and I’m completely confused what to put.
why on earth would they introduce this now. So many people will make mistakes . And what is this “auto send offers “ already checked without my knowledge!
This is rubbish- I’m not even going to send out the offers until it is sorted back to its original format.
Some sellers were able to use a workaround by selecting the "send offer" banner to send an offer for each listing individually instead of using the bulk option, but that option seemed to have disappeared when another update was pushed through while sellers were testing this workaround.
I'm also on iOS. This is what works for me.
Click on your active listings. At the top, change the filter from All to Send offer eligible.
Once your listings are filtered you should see a "send offer" banner above each item. Clicking on that will enable you to send a single offer with a dollar amount.
If you don't click the send offer banner and instead check the box next to the listing, then click the blue send offer button at the bottom, you will be taken to the screen to set a percent...
...Oh, hang on - the app just updated itself. Let me test again....
...Yeah, with the app updated that banner is gone. Same as you, it's only a percentage - no dollar amount option.
eBay announced the ability to send bulk offers through the mobile app as part of the Fall 2023 seller update.
You can now send offers for multiple listings at the same time on the eBay app. In the past, you could only send offers for your listings one by one. Now, you can save time on the go, target interested buyers, and boost your conversion rate by quickly sending offers for multiple listings.
To send offers for multiple listings, just go to the Active page within the Selling tab in the eBay app. You can send offers when a listing has one or more interested buyers who satisfy a number of conditions. When you have more than one listing that's eligible for offers, you’ll see a quick filter called Send Offers-Eligible. Just apply that filter to see those listings and send your offers.
For more information on sending offers for multiple listings, check out our Sending offers in bulk help section.
So far most of the reports of this problem appear to be impacting the iOS app specifically, but it's not clear if Android is also affected.
Are you missing the ability to send offers with a dollar amount discount through the eBay app? Let us know in the comments below!