Amazon Down For Both Buyers & Sellers In Major Outage

Liz Morton
Liz Morton


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Amazon buyers and sellers are reporting a major outage today impacting item image and detail visibility, pricing, checkout and more.

According to Down Detector, the problems started being reported earlier this afternoon, with many users saying they are unable to log in, that items are not showing prices unless they are added to cart, and that that they are unable to complete checkout, among other issues.

First items sold out everywhere, then couldn't check out (cute dogs though!), and now cannot login. Can someone at Amazon unplug the power cord, wait 60 seconds, and plug it back in please?

I can't login through ANY device. Product pages slowly started losing ratings/reviews before they plummeted into nothingness. Logged me out, led me to believe it was gonna let me log back in, then the account page broke. Thank god they have more than one dog to use for their error pages

User are also lighting up social media with reports, with many saying they are receiving Amazon infamous dog error pages when trying to view items on the site.

But it's not just buyers who are being affected by the outage, sellers in the Amazon community forum are also experiencing problems in Seller Central.

75% of my listings just went - "Sorry something went wrong on our end" -anyone else

I just started scrolling through our inventory page, 50% of the pictures read "image not available" and 75% of our total inventory is offline, if you click on the product page, "Sorry something went wrong on our end", with the various dog pictures. Is anyone else experiencing this?

Are Amazon servers down? "No Image Available" "Sorry, something went wrong on our end."

Many ASINs are down across the accounts I manage, seriously affecting sales. The error is "No Image Available" on Seller Central, and "Sorry, something went wrong on our end." on amazon. If the product page is available, the price seems to be missing until its added to the cart.

When I click Edit in Mange Inventory, many of the images are missing. Almost seems like Amazon's servers are down...

Earlier this week, Amazon reported service disruptions in the Middle East after locations in the area were hit by drone strikes in the ongoing conflict in the region.

However, today's outage appears to be affecting users across the US and possibly other regions and there is no indication it is related to the Middle East service disruptions at this time.

Amazon support is acknowledging the issue, but has not provided anything beyond a canned "thank you for your patience" message, leaving users wondering what is happening and how long it will take to be resolved.

Stay tuned for updates in this developing story and let us know in the comments below if you are affected by this Amazon outage.

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Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.


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