AI
How ecommerce marketplaces like eBay, Amazon, Etsy, Mercari, Poshmark, Shopify & more use AI, LLMs & Machine Learning in buying & selling experience.
eBay Doubles Down On AI Customer Service Expansion To Cut Costs & Drive GMV Growth Paid Members Public
eBay is doubling down on ramping up AI powered customer service solutions to cut costs, sellers say they miss the human touch.
eBay November Seller News: Ship To PSA Vault, Germany Authentication Update, UK AI Activate & More Paid Members Public
eBay November 2025 Seller News: Direct to PSA grading & vaulting; UK AI Activate & INR protections; Germany Authenticity Guarantee shake up & more.
Incoming Etsy CEO Says AI Will Help Sellers; Many Say It’s Making Things Worse Paid Members Public
Ask Me Anything with new CEO, Kruti Patel Goyal, reveals stark divide between Etsy & sellers on platform's AI future & "keeping commerce human."
OpenAI Delivers What eBay Can't: What UK Sellers Are Saying About AI Activate Program Paid Members Public
Sellers question eBay UK’s OpenAI AI Activate rollout, asking why new AI features aren’t built into the marketplace’s own tools.
eBay Quietly Pauses AI Video Creation For Social Media Sharing, Reconsiders Seller Marketing Tools Paid Members Public
eBay has quietly paused AI video creation tool for social media sharing as they re-evaluate marketing tools for sellers.
Walmart Inks OpenAI Instant Checkout Deal, Expands Collectibles Offering With Shortboxed & StockX Paid Members Public
Walmart inks deal with OpenAI for ChatGPT Instant Checkout as collectibles get boost from StockX & Shortboxed partnerships.
Poshmark Taps Into Google, Perplexity Partnerships To Boost Brand Visibility In AI Experiences Paid Members Public
Poshmark is leveraging partnerships with Google & Perplexity to boost external brand visibility & take advantage of AI-powered shopping features.
eBay UK Invests £3M To Bring OpenAI Tools & Training to Small Business Sellers With AI Activate Paid Members Public
eBay UK launches £3M “AI Activate” program to give 10,000 small businesses free AI tools and training to boost productivity and growth.
Agentic Commerce Race Is On: OpenAI Instant Checkout For Etsy & Shopify; Google Taps Poshmark For Ask Store AI Chat Paid Members Public
The Agentic AI Commerce race is on with OpenAI launching Instant Checkout for Etsy & Shopify; Google testing Ask Stores with Poshmark.
Are Your eBay Images Being Altered By AI Without Your Knowledge? Paid Members Public
eBay sellers shocked to learn AI may be altering product images without notice, raising concerns over control and transparency.
“Magical” AI Store Banners? eBay Sellers Say Not Quite Paid Members Public
Sellers push back on eBay’s “magical” AI Store Banner generator, saying it produces boring, irrelevant images with no way to edit or refine results.
Etsy Rolls Out AI Writing Helper For Messages, Seeks To Assuage Seller Concerns About AI Tools & Integration Paid Members Public
Etsy is rolling out a new AI writing helper for messages & trying to assuage concerns about increasing use of AI in new Seller Handbook article.
Smarter Selling Or Silent Summaries? eBay AI Raises Transparency Concerns Paid Members Public
What They Didn't Say At eBay Open 2025: AI promises efficient "magical" listing while quietly reshaping how sellers' content is shown to buyers.
Etsy Gives Guidance On Listing Best Practices, Nudges Sellers To Use New AI Tool To Optimize Titles Paid Members Public
Etsy posts updated guidance for listing best practices, nudging sellers to use new AI tool to help optimize item titles.
Etsy Explores How To Turn LLMs Into Specific AI Answer Engines Using Employee & Community Forum Input Paid Members Public
Etsy explores using context engineering to turn LLMs into highly specific AI answer engines - with help from employee handbooks & seller community forums.
Etsy Publishes AI Principles For Keeping Human Connection At Center Of Innovation Paid Members Public
Etsy publishes statement of AI Principles for Keeping Human Connection At The Center Of Innovation with "human-first, AI-enabled" approach.
eBay Expands AI Responses For Messaging, Promising Faster Answers To Shipping & Item Detail Questions Paid Members Public
eBay is expanding AI powered responses for messaging, promising to streamline seller answers to shipping and item detail questions.
eBay Adds AI Generated Item Detail Highlights To Listing Pages Paid Members Public
eBay tests AI generated item detail highlights added to listings, drawing buyer attention to key selling points in highly visible placement.
