Liz Morton

Liz Morton is a 17 year ecommerce pro turned indie investigative journalist providing ad-free deep dives on eBay, Amazon, Etsy & more, championing sellers & advocating for corporate accountability.

eBay USPS Hazmat Snafu Hazard To Seller Mental Health As Holiday Shipping Cutoffs Approach Members Public

eBay sellers panic as all USPS labels purchased through platform appear to be designated as Hazmat restricted even for non-hazardous items.


eBay

eBay Quietly Updates Invoice Limits, Allowing Sellers To Combine Shipping For Up To 100 Items Members Public

eBay quietly addresses another long-time user pain point, raising the limit for how many items can be combined into one invoice from 40 to 100.


eBay

Mercari Users Confused By Automated Messages About UPS Surepost, FedEx Ground Economy Shipments Members Public

Mercari's attempt at a customer service shortcut for UPS Surepost problems backfires, causing increased support contacts & user confusion.


Mercari

Mercari Slashes Buyer Fees, Hopes To Entice Last Minute Holiday Shoppers Members Public

Mercari hopes for Q4 GMV bump with 0% buyer service fee promotion to entice last minute holiday shoppers ahead of new fee changes coming in 2025.


Mercari

eBay Pursues China Growth & Ad Revenue Boost As Investors React To Slowing Performance Members Public

Jefferies downgrades eBay from "hold" to "underperform", citing concerns about slowing ad revenue growth & possible headwinds to China business.


eBay

Poshmark Eyes Ads As Revenue Solution In Wake Of Fee Update Debacle Members Public

In wake of fee update debacle, pressure is still on for Poshmark to increase revenue - will expansion of seller-funded ads be the solution?


Poshmark

Press, Hold, Discover: eBay Unveils Enhanced Access To Visual Search In Mobile App Members Public

eBay integrates AI & image recognition further into homepage discovery with new press & hold functionality to shop similar items in the eBay app.


eBay

Mercari US Backtracks On Fee Changes, New Fee Structure Will Be Split Between Buyers & Sellers Members Public

Mercari backtracks on fee changes, announcing new fee structure that splits fees between buyers & sellers will take effect January 6, 2025.


Mercari

Value Added Resource Week In Review 12-8-24 Members Public

eBay labor lawsuit, UK managed shipping; Payment updates; Etsy exec shakeup; PayPal fee hike; Mercari offers; Whatnot anniversary & more!


Week In Review

Mercari Uses Dark Pattern Design To Trick Sellers Into Larger Discounts On Offers Members Public

Mercari dark pattern design tricks sellers into larger discounts on offers, hoping they won't do the math as pressure to grow Q4 GMV mounts.


Mercari

Poshmark Teases New Swipe To Bid Experience For Posh Shows Livestream Shopping Members Public

Poshmark tests new bidding experience for Posh Shows, leaving sellers wondering if the platform is finally addressing "accidental" bid issues.


Poshmark

Whatnot Celebrates 5 Year Anniversary, Rolls Out New Flash Sale & Rewards Options Members Public

Whatnot celebrates 5 year anniversary, marking the milestone with reflections from sellers & employees & introducing new features.


Whatnot

PSA Pop Data Comes To eBay App, Giving Collectors Seamless Graded Trading Card Experience Members Public

PSA Pop data for graded cards now available directly through eBay app, thanks to new integration & ongoing partnership between the companies.


eBay

eBay Taps Axicom As Lead Corporate Communications Agency For North America Members Public

eBay shakes up corporate comms strategy, naming Axicom as their agency of record to lead corporate, product & technology communications.


eBay

Canada Post Strike Leaves Online Sellers Scrambling Amid Carrier Overload Members Public

As Canada Post strike stretches into third week, other carriers struggle with increased volume, leaving sellers stuck during critical holiday shopping period.


Shipping

PayPal Hikes Fees For Pay Later, Credit & Debit Card Payments & Virtual Terminal Transactions January 2025 Members Public

PayPal User Agreement update hikes fees for Pay Later, Advanced Credit & Debit Card Payments, Virtual Terminal transactions & more January 2025.


PayPal

Etsy Names New CFO, CMO & Chief Growth Officer, Loses CTO In Major Leadership Shakeup Members Public

Etsy undergoes leadership shakeup losing Chief Technology Officer & naming new Chief Financial Officer, Chief Marketing Officer & Chief Growth Officer.


Etsy

eBay Council Changes: Listening More While Turning Off Comments? Members Public

eBay closes off another avenue for seller engagement as eBay Council changes remove social hub & commenting, limit interactions to one way surveys.


eBay
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