Value Added Resource Week In Review 5-15-22

Liz Morton ~ Founder
Liz Morton ~ Founder


Welcome to the Value Added Resource week in review!

eBay made national headlines twice this week - first as a subject of scrutiny in the ongoing infant formula shortage which is forcing desperate parents to pay outrageous prices for the supplies they need to feed their babies.

eBay acted to prevent such rampant price gouging on formula and other essential items during the peak of the pandemic, why aren't they doing more to stop it now?

Formula Shortage Leaves Parents Paying eBay Scalper Prices
Desperate parents turning to eBay during infant formula shortage find rampant price gouging on the marketplace.

And second, David Harville, eBay's former Director of Global Resiliency, changed his plea to guilty to avoid trial in the bizarre stalking scandal that targeted the EcommerceBytes blog and newsletter.

According to the US Attorney's Office, Harville and 6 codefendants intended for the harassment to distract the victims from publishing their newsletter, to change their coverage of eBay, and to enable eBay to then offer assistance with the harassment in a "white knight strategy" to earn goodwill with the victims so they might help eBay learn the identity of Fidomaster, an anonymous online persona who frequently posted comments about eBay underneath the blog's articles.

eBay’s Ex-Director Global Resiliency To Plead Guilty In Stalking Case
Ex-eBay executive David Harville will plead guilty to avoid trial in bizarre stalking scandal that targeted bloggers.

This concludes the criminal case, with sentencing set for later this year. However, the civil case against the 7 criminal defendants, ex-CEO Devin Wenig, ex-Communications Director Steve Wymer, and eBay Inc. appears to be moving forward as settlement talks have broken down, according to a motion filed last week.

eBay Seller News

eBay has been pushing hard to get more sellers to opt in to Promoted Listings, offering 75% off ad fee promotions as an incentive. Always make sure to check the fine print carefully though - it may not work the way you think!

eBay Promoted Listings Discount Offer? Check The Fine Print!
Some eBay sellers caught off guard on Promoted Listings discounted fee offers - it may not work the way you think!

eBay Australia announced a new comparative pricing policy to curb the use of retail and strikethrough prices that may mislead consumers about discounts.

eBay Australia Introduces Comparative Pricing Policy
eBay Australia’s comparative pricing policy to curb use of retail & strike through prices to show misleading discounts.

In authentication news, eBay has launched Authenticity Guaranteed for handbags in Australia with a limited time 0% Final Value Fee promo.

eBay Australia Launches Handbag Authentication With 0% Fee Promo
eBay has launched Authenticity Guaranteed for handbags in Australia with a limited time 0% Final Value Fee promo.

And eBay UK celebrated 1 year of sneaker authentication with a special 10% off coupon, but embarrassingly the marketing department didn't check to make sure the offer page was set up correctly and displayed handbags (which did not qualify for the coupon) instead of sneakers.  🤦‍♀️

eBayUK Celebrates Sneaker Authentication With 10% Off
eBayUK marks 1 year anniversary of Authenticity Guaranteed for sneakers with 10% off coupon offer.

Technical Issues

eBay experienced massive technical issues on Friday with listings missing the right side scroll bar preventing users from viewing full description/listing details, image upload errors, problems printing shipping labels, active items showing as inactive in Internet Explorer and more.

eBay Listings Missing Right Side Scroll Bar
eBay users report right scroll bar is missing on listing pages when viewed on desktop.
eBay Photo Glitches, Items Not Found In Internet Explorer & More
Multiple eBay tech issues today: image upload errors, shipping problems & inactive items on Internet Explorer.

Etsy sellers in Singapore suffered a major billing glitch when there was an error in currency conversion that Etsy blamed on a third party vendor.

Unfortunately, Etsy's solution was to cancel/refund affected sales and "encourage" buyers to re-order - leaving sellers who had already shipped orders in a very tough spot.

Etsy Fee Glitch Impacting Singapore Sellers
Etsy sellers in Singapore experience frightening glitch resulting in $14,000+ fees assessed in error.

Other News

eBay CEO Jamie Iannone celebrated his two year anniversary since returning to the company with a LinkedIn post and an interview with the Wall Street Journal.

eBay CEO Jamie Iannone Celebrates 2 Year Anniversary
CEO Jamie Iannone reflects on 2 year anniversary - what do you think of his leadership of eBay so far?

Some Poshmark sellers planned a one day boycott to protest recent search and algorithm changes they believe are negatively impacting sales on the platform.

Poshmark Sellers Plan Boycott For May 11th
Some Poshmark sellers plan to boycott the site due to changes in search algorithm & recent “fireside chat” event.

And finally both Etsy and eBay announced executive appearances at upcoming investor conferences and events.

Etsy Executives Making Rounds At Investor Events In May
Etsy announces executives will participate in investor events hosted by Needham, Jefferies & Morgan Stanley this month.
eBay CEO & CFO To Appear At Upcoming Investor Conferences
eBay CEO Jamie Iannone & CFO Steve Priest will appear at upcoming conferences for J.P. Morgan, Bernstein & Stifel.

Don't forget, eBay's Summer Seller Check In is coming up on May 19. If you can't make it, don't worry - Value Added Resource has you covered!

eBay Summer Seller Check In Scheduled For May 19, 2022
eBay’s Summer 2022 Seller Check In will be held May 19 with focus on Payments & Collectibles.

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Week In Review