Listing Template Issues Leave Sellers Spinning Wheels

Jackie Miller
Jackie Miller


Comments

UPDATE 3-8-22

Over a month after this issue began, eBay implemented a fix.

Unable to save draft/template - A fix for this issue has been rolled-out to Production. Members that were previously impacted should be advised to try again. If you are still experiencing this issue please contact Customer Support and ask them to file a new ticket. You will need to provide the teammate the following:
Provide Seller ID:
(optional) Provide screenshot:

4 ongoing technical issues
Hi everyone - there have been a number of reports in the last week of members impacted by one or several ongoing technical issues. I have detailed them below. If you are impacted by one or multiple of these please consider contacting Customer Support (link here) to be added to the open tickets. Iā€¦

Sellers have been reporting issues with creating, editing and saving listing templates since February 1st. Over the past 2 weeks I've counted 34 unique discussion threads posted to the eBay Community forums so far with multiple affected users reporting this issue in many of them. There have been several inquiries on askeBay's Twitter account and other users reporting on Reddit and Facebook Groups.

When sellers try to create new or revise existing listing templates, they are met with a never-ending spinning wheel.

Liz touched on this subject last week in her article covering some other listing problems.

Is eBay Experiencing Delays In Relisting Items?
Sellers report delays in relisting & listing template loading errors. Is eBay experiencing latency issues from the new listing experience?

eBay is aware of the issue and "working on it," though no resolution date has been provided yet. Several users have discovered that switching to the new Unified Listing Tool (ULT) gets them around the issue, but since the ULT is such a bad user experience, most sellers are switching right back to the Business Listing Tool after working on their templates.

So far eBay has not posted a pinned thread to their Community forum or made any other sort of announcement about this widespread issue.


Have you been impacted by the listing template spinning wheel of death? Let us know in the comments below.

Tech IssueseBay

Support VAR