eBay Seller Protections For Queen Elizabeth Bank Holiday
eBay UK has announced seller protections will be put in place for delayed deliveries due to bank holiday to mark Queen Elizabeth II’s State Funeral.
Monday 19th September has been designated a bank holiday to mark Her Majesty Queen Elizabeth II’s State Funeral.
It will be treated in the same way as other UK-wide bank holidays in that there is no expectation of deliveries that day, and in addition the day is excluded from the calculation of estimated delivery dates.
These measures mean you will not have to manually adjust your dispatch times.
There are already protections in place between Monday 22nd August and Monday 19th September which will cover this additional bank holiday. eBay will automatically protect your performance for:
- Your late delivery rate, which will be removed for transactions with estimated delivery dates between the above dates
- Your “item not received” count in the Service Metrics dashboard, will be automatically removed. We will also remove any negative and neutral feedback relating to or arising from late or non-delivery during this period.
Please note: You may see late deliveries due to this on your seller dashboard, but they will be automatically removed within approximately 7 days. The same will apply to negative/neutral feedback. You do not need to contact Customer Support.
Of course it goes without saying that Managed Payments payouts will likely be delayed as well since the banks will be closed.
And since the bank holiday falls on a Monday, I wouldn't be surprised if payouts aren't delayed on Tuesday as well - eBay doesn't have a great track record of being able to handle the extra load of processing to catch up after bank holidays.
Liz Morton ~ Founder
