In an announcement on the eBay community, eBay states sellers in the Southeast US will be automatically protected from late shipment defects and Item Not Received cases as well as negative and neutral feedback and impacts to Service Metrics.
Due to severe weather conditions from Tropical Storm Nicholas, parts of the US southeast region may be experiencing shipping delays.
Given the extreme weather may delay pickup or delivery of your shipments, we are closely monitoring the situation and providing you with additional support and protections during this challenging time.
If you’re located in an area impacted by the storm and are not able to ship your inventory, we recommend you:
Communicate with your buyers to advise them of the situation
Extend your handling time on your listings if you expect delays
As a seller, you do not need to worry about your seller performance. If your business is impacted, eBay will automatically protect your seller performance, including:
Your late shipment rate
Your valid tracking upload rate
“Item not received” cases due to late delivery as long as you uploaded tracking and have a physical scan from the carrier before a case was opened
Defects resulting from transactions you canceled
We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating. You do not need to contact Customer Service at this time.
For eBay Stores subscribers, if you are expecting extended delays, you can place your store in vacation mode on all items until you can get back to business.
Please stay safe and as always, thank you for selling on eBay.
The eBay Team