Value Added Resource - eBay Seller News, Tips & Insights Week In Review 9-19-21

Liz Morton ~ Founder
Liz Morton ~ Founder


We have more big news from eBay this week - the new Promoted Listings Advanced Cost Per Click advertising option has started rolling out to the masses.

Before the rollout, I covered some important updates to eBay's ad attribution policies that could cause sellers to pay both Promoted Listings Advanced (cost per click) and Promoted Listings Standard (cost per sale) fees in some situations.

eBay Promoted Listings Advanced Updates & Ad Attribution Changes
Important info about Promoted Listings Advanced, including changes to ad attribution that could cost sellers multiple ad fees.

Here's a first look at the Promoted Listings Advanced campaign creation process.

eBay Promoted Listings Advanced Cost Per Click - First Look
eBay Promoted Listings Advanced Beta is starting to roll out to the masses - here’s a first look!

And a deeper dive into the Help/FAQ content and reporting features eBay has made available so far for this new advertising option - including important information about how the fees are billed to sellers in Managed Payments.

eBay Promoted Listings Advanced FAQ & Reports
A deeper look at eBay’s FAQ and help pages as well as reports for Promoted Listings Advanced

Technical Issues

There were quite a few technical issues and glitches reported this week as well. This is not an exhaustive list by any means, but just a few that got a lot of attention from sellers.

Sellers experienced delays of several hours in the processing of payouts again on Tuesday. The most concerning part of this glitch was the Payments summary page was showing sellers a message that there had been no payouts in the last 90 days, even though that wasn't true.

eBay Managed Payments Payout Delays 9-14-21
eBay sellers report Managed Payments payout delays 9-14-21

Sellers also reported receiving intermittent server errors that prevented them from printing shipping labels on Wednesday. No word on if eBay plans to compensate sellers who may have had to pay higher over the counter rates at the post office to get their shipments out on time.

eBay Shipping Label No Services Available Errors
Sellers report error messages when printing labels stating “Error getting quote from server” or “no services available”.

The biggest glitch reported this week involved an issue that seemed to be adding additional time to the return window. I first saw this problem bubbling up on Wednesday with multiple reports in the eBay community and across social media.

By Friday, eBay finally acknowledged it was a technical issue that was only affecting information being displayed to sellers - according to eBay, buyers were not shown incorrect dates or given additional time to return items.

Is eBay Extending Return Window For Buyers?
Sellers report increase in time given for buyers to ship returns - glitch, policy confusion or unannounced change?

Other News

In other news, eBay announced they would provide protections for sellers in the southeast US affected by Tropical Storm Nicholas.

eBay Provides Protection For Sellers Affected By Tropical Storm Nicholas
Sellers in the Southeast US will be automatically protected from latest shipments and Item Not Received cases

And finally, a look at one of the most frustrating aspects of eBay for sellers - the customer service experience.

What Happened To eBay Customer Support?
eBay promised in 2017 the support experience was changing to be less complex & more consistent - what happened?

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