eBay Standard Envelope

This week there were several issues with eBay Standard Envelope shipping service.

One seller reported his listings were offering buyers the $1.00 Standard Envelope rate even though comic books don't qualify for this shipping method designed exclusively for light weight items only in the trading cards, stamps, post cards, coins and paper money categories.

The seller was forced to choose to either cancel the orders or eat the extra cost of shipping with a different method - eBay support was unwilling to offer any other options despite acknowledging it was a technical issue on their side.

eBay Standard Envelope Offered In Categories That Don’t Qualify
eBay Standard Envelope shipping option is being added to some comic book listings even though they don’t qualify.

On August 26th, eBay announced there would be a $0.02 price increase for eBay Standard Envelope service in reaction to USPS rates going up.

eBay Increases Price for Standard Envelope
eBay to increase Standard Envelope price by $0.02 effective August 29th, 2021.

Despite the announcement stating the price increase would be effective Sunday, August 29th, sellers reported eBay started charging the higher price early for items that were shipped on Saturday, August 28th, before the increase was set to take effect.

eBay customer service reportedly told sellers since many items purchased Friday and Saturday would be mailed on Monday the 30th, the price had been "pushed forward." However, there was no official communication or announcement about this change to the effective date for the price increase.

eBay Overcharges for Standard Envelope Before Price Increase
Sellers report being charged increased prices for eBay Standard Envelope before the stated 8/29 effective date.

Managed Payments

In the technical issues section, there was a report of a bug in some areas of Managed Payments reporting causing Payout reports to list all transactions for the last 90 days instead of just the transactions for a specific payout.

eBay Managed Payments Reporting Bug
Seller reports bug in Managed Payments reporting for Payouts.

I also did a deep dive into the complexities of calculating Managed Payments fees and total costs of selling on eBay.

Why Are eBay Managed Payments Fees So Complicated?
3 years into Managed Payments, some sellers still struggle to understand fee calculations & true cost to sell on eBay.

eBay has been making a lot of recent changes and additions to their advertising options.  I have a few questions and suggestions for the eBay ads team on External Promoted Listings.

eBay External Promoted Listings - Questions & Suggestions
More transparency & better reporting needed to convince sellers of added value of eBay External Promoted Listings.

CEO Jamie Iannone highlighted his plan to focus on "high value buyers" in the Q2 2021 earnings call.

eBay CEO Jamie Iannone Pushes Focus On High Value Buyers
Jamie Iannone highlighted his focus on high value buyers in Q2 21 earnings call. What do sellers think of his strategy?

Many sellers reacted by saying if eBay wants to retain high value buyers, they're going to have to do more to convince sellers eBay is a safe place to list high value inventory.

That sentiment ties into a longstanding undercurrent of seller fear and mistrust of the marketplace I explored deeper in an open letter to eBay leadership.

eBay’s Seller Trust Problem
An open letter to eBay CEO Jamie Iannone on transparency, integrity, feedback and gaining seller trust.

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